IOS 7 has also provided vocalizer expressive in its mobile screen reader Voiceover. JAWS 15 is released by Freedom scientific(External Website) integrating with this technology into its TTS engine. Global screen reader venders such as Freedom scientific(External Website) are releasing their new versions with vocalizer expressive. Nuance vocalizer expressive covers 45 languages and 85 voices to help the needs of its global users. Vocalizer Expressive have the capability to emphasize on the right word and provide accurate pronunciation. It also has the capability to read long sentences giving pause at the right places. Vocalizer Expressive provide natural speech output with enhanced quality. Vocalizer Expressive is one such development. With the increase in the use of TTS more natural engines are developed by the speech synthesizer venders such as Nuance(External Website).
Youtube nuance vocalizer software#
Audio enabled ATMs, Google maps, Voice recognition software such as Siri, games are few examples where TTS are used. With the wider adoption of TTS engines screen readers are not only the technologies that are using speech synthesizers. All the screen readers either computer or mobile, run with the help of text to speech (TTS) engines. With the power of Modern Voice technology behind them, Nationwide’s team managed to reduce call times by over 20%, as well as double the amount of cases solved in the IVR.People who know assistive technologies (AT) will be familiar with screen reading technologies. Modern Voice in action at Nationwide Building SocietyĪt the Nuance Customer eXperience Summit in London in March 2019, Nationwide, a British mutual financial institution, shared the benefits it’s seeing from Modern Voice solutions.Īfter implementing Nuance Natural Language Understanding and Call Steering-technology that understands the caller’s intent and helps them navigate the call center-Nationwide saw an overnight transformation in its customer experience.Ĭustomers can now speak naturally to the system and make a wide range of requests using just their voice-such as transfer money, check account balances, and hear their recent transactions. It doesn’t matter if a caller to the IVR wants to divert from the main topic, ask additional questions at any stage, or even change the purpose of the call completely-Modern Voice technology can adapt and respond instantly.Īnd with Nuance Vocalizer-an enterprise-ready text-to-speech output engine-making up a core part of the system, the voice the caller hears sounds human-like and expressive. With Modern Voice technology changing the approach to customer experience across a huge range of industries, businesses are developing intelligent, conversational voicebots for their IVR, websites, or mobile apps that handle customer requests without losing the human touch of a call agent.Ĭustomers can speak in a natural voice-just as if they were talking to a friend-and they’re understood more clearly than ever before. And the best way to meet these expectations at scale is with AI-fuelled technology. They look for easy ways to solve their problems as quickly as possible, without any friction. The more people interact with conversational AI in their daily routine – through virtual assistants such as Siri and Alexa-the more they expect from their experience as customers. People are already speaking to their banks and phone providers, and more with natural conversational speech-and in many cases, it’s Nuance’s advanced speech technologies making it happen.
Thanks to the latest advancements in AI-powered speech, you don’t have to imagine. Now, imagine what it would be like if those conversations were more like the ones we have every day. You were likely greeted by a robotic sounding voice and restricted to only a few topics at a time. It was probably a completely different experience. Think of the last time you called your organization’s contact center.
Sometimes the best results come from when a conversation de-rails-it can lead to exciting new ideas and solutions to problems we didn’t even know existed. We get hundreds of new thoughts as we’re speaking, we go on tangents about other topics, and we end up talking about things we never expected to.Īnd that’s great. Think of the conversations you have every day.
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